Door Person Supervisor - Kahler Grand Hotel

The Door Attendant Supervisor creates a strong sense of arrival for hotel, restaurant and banquet guests. Shares responsibilities with Bell/Valet Attendants to assure that guests’ departure is swift and complete.

• Leads, trains, and mentors Door, Bell, and Valet Attendants to ensure consistent service standards, teamwork, and professional guest interactions.
• Oversees daily operations at the hotel entrance, delegating tasks and providing direction to staff to maintain an organized, efficient, and welcoming arrival experience.
• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars.
• Issues appropriate valet parking ticket to guests who want car parked and transfers guests/cars to bell/valet staff. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.
• Unloads guest luggage from car, tags it and issues claim tickets to the guest. Directs hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.
• Assures the smooth flow of traffic on the drive by directing guest cars, taxis and/or shuttles to the appropriate location.
• Provides guests with directions, recommendations, and information about the city and all offerings. Loads luggage in car for departing guests if applicable.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
• Greets all guests passing through Front Door and offers them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
NON-ESSENTIAL FUNCTIONS:
• Provides a high level of cleanliness of the hotel entrance
• Assists with responsibilities and duties in the areas of Bell Staff and Valet Parking Staff

• Education: High school education or equivalent experience.
• Requires reading, writing and oral proficiency in the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.
• Must be able to stand for extended periods of time.

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lobby / Office environment is typical.

Low to moderate noise is expected.

Compensation Range:

The compensation for this position is $18 - $20 per hour 

What we offer:

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Marriott and Kinseth Hotel Corporation hotels and restaurants