Telephone Operator

Job Locations US-MN-Rochester
ID
2024-1731
Category
Front Office
Type
Regular Part-Time

Overview

Answer and direct guest calls and questions and log requests for the hotel.

Monitor cameras - parking ramp 
 

Responsibilities

  • Operate telephone switchboard station in order to answer telephone calls.
  •  Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  •  Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
  •  Answer, record, and process all guest calls, requests, questions, or concerns.
  •  Receive, record, and relay messages accurately, completely, and legibly.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  •  Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
  • Monitor cameras - page any unusual activity
  • Monitor parking garages -

 

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Strong communication skills - verbal & written
  • Strong multitasking skills

 

EDUCATION AND EXPERIENCE REQUIRED:

  • Customer service experience
  • High School Diploma

 

 

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.  

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

Office envoronment - sitting, standing, light walking

 

 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

 

  • Lobby / Office environment is typical.

Compensation Range:

 

The compensation for this position is $15.00/hour.

 

What we offer:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 

 

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