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Bellperson

Job Locations US-MN-Rochester
ID
2024-1612
Category
Front Office
Type
Regular Part-Time

Overview

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations. Transport guests' luggage. Acquaint each guest with room and features. Answer guest questions/inquiries. This is a part time position.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome.
  • Retrieve guests items from cars, buses, vans, and carts.
  • Load luggage and packages onto a bell cart to transport to designated room.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest.
  • Organize and store luggage as necessary in a designated area.
  • Escort guests to accommodations.
  • Visually inspect room and report deficiencies to housekeeping immediately.
  • Point out room features and directory for reference.
  • Deliver messages to meeting facilities and guest rooms upon request.
  • Listen and respond to guest inquiries.
  • Provide information regarding outlet hours, hotel services, and directions as needed.
  • Pick up and deliver guest laundry to and from guest rooms in a timely and accurate manner.
  • Deliver morning newspapers, VIP or Express Checkout packets, mail, packages, faxes, etc.
  • Maintain and post hotel reader boards and public area signage.
  • Clean and polish carts and other equipment as needed.
  • Input and retrieve data in a computer system.
  • Answer the Bell desk phone and provide information as needed.
  • Perform other duties as assigned by Supervisor.
  • Work varying shifts.

 

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Possess strong customer service skills.
  • Possess strong written and verbal skills.
  • Ability to multi-task.

 

 

EDUCATION AND EXPERIENCE REQUIRED:

 

  • Vaild U.S. Driver's Liscence is Required. 

 

  • Previous hotel experience preferred.

 

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

 

Physical Demands: 

Description:

Frequency:

Comments:

  Lifting

 Frequently

 Ability to life and carry up to 50 lbs.

  Bending

 Frequently

 0

  Twisting

 Occasionally

 0

  Push/Pull

 Frequently

 0

  Sitting

 Never

 0

  Standing

 Frequently

 0

  Walking

 Frequently

 0

  Other

  Never

 0

 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Lobby / Office environment is typical.

Low to moderate noise is expected.

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