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Concierge - The Towers

Job Locations US-MN-Rochester
ID
2024-1578
Category
Front Office
Type
Regular Full-Time

Overview

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

 

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome.
  • Respond to inquiries with accurate information.
  • Promptly answer telephone calls.
  • Input guest messages into the computer.
  • Retrieve guest messages and communicate the content to the guest.
  • Retrieve mail, packages, and facsimiles for guest as requested.
  • Arrange and confirm recreation, business, and dining activities for guests.
  • Arrange for guest transportation as requested
  • Register VIP guests by inputting and retrieving information from a computer system.
  • Promote Corporate marketing programs.
  • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
  • Distribute printed materials.
  • Field guest complaints and determine course of action to resolve the complaint.
  • Provide safety deposit for guests.
  • Escort VIP guests to accommodations.
  • Notify guests of incoming faxes
  • Operate facsimile machine to send, receive, and log incoming transmissions.
  • Handle cash, make change and balance an assigned house bank.

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Strong computer skills.
  • Strong customer service skills.
  • Strong written and verbal communication skills.

 

SUPERVISORY RESPONSIBILITIES

 

Supervises Front Office staff to include Hiring, Training, Coaching, Discipline, and Performance Evaluations.

 

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Dimploma
  • Prior customer service experience required.
  • Prior hospitality experience preferred.

 

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

 

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

 

Physical Demands: 

Description:

Frequency:

Comments:

  Lifting

 Occasionally

Lifting up to 25-30 lbs.

  Bending

 Occasionally

 0

  Twisting

 Occasionally

 0

  Push/Pull

 Occasionally

 0

  Sitting

 Frequently

 0

  Standing

 Frequently

 0

  Walking

 Frequently

 0

  Other

  Never

 0

 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Desk Environment is typical
  • Low to moderate noise is expected

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