• Guest Service Agent

    Job Locations US-MN-Rochester
    ID
    2019-1093
    Category
    Front Office
    Type
    Regular Full-Time
  • Overview

    To perform a combination of duties mainly related, but not limited to the check-in and check-out of guests, contributing to the overall positive guest experience.

    Responsibilities

    • Register and assign rooms to guests.
    • Issue room key and escort instructions to Bellperson or directly to guests as appropriate.
    • Date-stamp, sort and rack incoming mail and messages.
    • Transmit and receive messages.
    • Answer inquiries pertaining to hotel services, registration of guests and other available services.
    • Keep records of room availability and guest accounts.
    • Compute bill, collect payment and make change for guests.
    • Make, confirm, and cancel reservations for guests, as needed.
    • Post charges for room, food, liquor, telephone, and other incidental charges.
    • Make restaurant, transportation or entertainment reservations for guests as needed.
    • Direct guests’ valuables in hotel safe or safe-deposit box as needed.
    • Accurately maintain and balance cash bank.

    Qualifications

    To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

    • Must possess considerable knowledge of computer systems for registration, reservations and back-up systems.
    • Must have strong customer service skills.
    • Must have strong verbal and written communication skills.

     

     

     

    EDUCATION AND EXPERIENCE REQUIRED:

     

    • High School Diploma preferred
    • Minimum of three months customer service experience, preferably in the hospitality industry.

     

     

    PHYSICAL DEMANDS:

    Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

     

    During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

     

    Physical Demands: 

    Description:

    Frequency:

    Comments:

      Lifting

     Occasionally

     0

      Bending

     Occasionally

     0

      Twisting

     Occasionally

     0

      Push/Pull

     Occasionally

     0

      Sitting

     Occasionally

     0

      Standing

     Frequently

     0

      Walking

     Frequently

     0

      Other

      Never

     0

     

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Lobby / Office environment is typical.

    Low to moderate noise is expected.

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