• Rochester Marriott Mayo Clinic Area: Director of Rooms

    Job Locations US-MN-Rochester
    ID
    2019-1090
    Category
    Front Office
    Type
    Regular Full-Time
  • Overview

    To manage the Rooms Division of the hotel to include Housekeeping, Laundry, Front Office, Guest Services, Reservations, Bell Services and PBX Services so as to maintain established operational standards and maximize the profits of the hotel. This position may also be responsible for Security and/or Accounting. To act as the assistant to the General Manager in managing the hotel's operations,

    maintaining established revenue, cost and quality standards.

    Responsibilities

    • Maintain standards of guest service and Hotel appearance.
    • Achieve budgeted revenues and expenses and maximizes profitabflity related to the Rooms Division.
    • Contribute to the profitability and guest satisfaction perception of other hotel departments.
    • Implement and maintain local and national Sales & Marketing programs.
    • Develop short term and long term financial and operational plans for the Rooms Division which related to the overall objectives of the hotel.
    • Participate in preparation of annual hotel budget.
    • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
    • Manage in compliance with established company policies and procedures.
    • Manage in compliance with local, state and federal laws and regulations.
    • Manage resources so as to achieve acceptable levels on labor standards performance.
    • Oversee overall day-to-day hotel operations as delegated by the General Manager.
    • Generate projected revenue levels as well as guest satisfaction.
    • Participate in the development of short term and long term financial and operational plans for the hotel.
    • Ensure that guest satisfaction is consistently obtained.
    • Ensure the efficient and effective operation of the Rooms Division Departments.
    • Ensure security for the hotel's assets.
    • Remain current on business trends and local activities.
    • Establish and maintain an appropriate level of community involvement.
    • Hire, terminate, counsel, discipline, train and develop and evaluate employees under supervision.
    • Ensure proper handling of guest complaints.
    • Assist in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
    • Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and trouble-shooting problems. ( if applicable)
    • Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by employees.
    • Maintain procedures for credit control and handling of financial transactions.
    • Maintain procedures for security of monies, guest security and emergency procedures.

     

    Supportive Functions

    ·         Participates in Manager on Duty program

    ·         Operating the Opera System, Novatime, Birchstreet, and all Marriott brand software systems and any new systems that are created for this work area.

    ·         Maintaining CTA Certification

    ·         Supporting/attending charitable events that we sponsor

    Qualifications

    DESIRED COMPETENCIES, WORK SKILLS, AND KNOWDLEGE REQUIRED

     

    To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

    • Make business decisions based on production reports and similar facts as well as personal experience.
    • Strong computer knowledge.
    • Strong customer service skills.
    • Strong verbal and written communication skills.

     

     

    SUPERVISORY RESPONSIBILITIES

    Supervises: Rooms Division Department Heads and Assistant Managers.

      to include Hiring, Training, Coaching, Discipline, and Performance Evaluations.

     

    EDUCATION AND EXPERIENCE REQUIRED:

      • College Degree required.

     

    • Minimum five years Hotel Rooms Division Management experience required

     

     

    PHYSICAL DEMANDS:

    Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

     

    During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

     

    Physical Demands: 

    Description:

    Frequency:

    Comments:

      Lifting

     Occasionally

     0

      Bending

     Occasionally

     0

      Twisting

     Occasionally

     0

      Push/Pull

     Occasionally

     0

      Sitting

    Frquently

     0

      Standing

     Frequently

     0

      Walking

     Frequently

     0

      Other

      Never

     0

     

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Office environment is typical.
    • Low to moderate noise is expected.

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